Nokia Messaging – Part 3

Still no resolution in sight from Nokia; I did receive one email asking for all the steps I took and the error messages. They have yet to get back to me.

In the meantime I tried Profimail v3.12 30 days trial. Wow! This is how software should work – Nokia are you listening? Setup my account, put in all the Gmail/IMAP/SSL settings and voila – instant email success.

I will prob pay for this software and bail on Nokia Messaging (if and when they fix it; if and when they start charging for the service).

Nokia Messaging – Part 2

Vanity email accounts are email addresses that look like

myname@mycompany.com

hosted by 3rd parties such as Google.

I believe that Nokia Messaging/email.nokia.com is attempting to verify the connection settings by sending ‘myname’ to imap.gmail.com for authentication. This is going to fail – gmail.com is hosting multiple vanity domains and requires the IMAP username to be ‘myname@mycompany.com’.

Just for a lark I setup an IMAP server at home and attempted to get email.nokia.com to transmit userid/password and voila! The server only sent the userid portion without the trailing domain.

I contacted Nokia Customer Support to fix the server settings for me  (i.e. please transmit the complete email address as IMAP account name)  but no joy. I have a support ticket number and they are supposed to follow-up within 48hrs.  Someone on the Nokia forums claims to have done this and they fixed it for him. Obviously Nokia support in my country is more lame than his! Nokia forum thread.

Debugging: email server settings are all correct because they work on desktop email clients, Nokia E66 pre-Nokia Messaging email software, and profimail.

Part 1: here